IMPORTANT: If you have an emergency, call 911.
You may contact us in several ways. Our hours of operation are Monday – Friday, 8 a.m. to 5 p.m., Central Time (CT). Note that El Paso, Texas, is in the Mountain Time (MT) zone.
When you call us we will (1) review your issue and provide a quick response, (2) reply within five business days if we are unable to provide a quick response and (3) respond at least quarterly to issues requiring more than 90 days to address.
Report a problem or complaint. This option requires a response from us.
Toll free: (800) 558-9368
Austin: (512) 463-8588
(711) or (800) 735-2988
Texas Department of Transportation
125 East 11th St.
Austin, TX 78701
Include name and address, telephone number and email (optional). What is the concern and what action are you requesting?